1. Introduction
Welcome to SatpamPro ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using SatpamPro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide to us, including:
- Name, email address, and phone number
- Employee ID and role information
- Profile photo and identification documents
- Username and password for authentication
2.2 Location Information
To provide patrol tracking, attendance verification, and incident reporting features, we collect and process:
- Real-time GPS location data during active shifts
- Location history for patrol routes and checkpoint verification
- Location stamps on reports and attendance records
2.3 Photos and Media
We collect photos and media files when you:
- Submit incident reports with photographic evidence
- Upload profile pictures
- Document patrol checkpoints
2.4 Device Information
We automatically collect certain information about your device:
- Device model, operating system, and unique device identifiers
- Mobile network information
- App version and usage statistics
2.5 Usage Data
We collect information about your interactions with the app:
- Login and logout times
- Features used and actions performed
- Report submissions and patrol completions
- Error logs and crash reports
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our security management services
- To verify attendance and track patrol activities
- To enable real-time monitoring and dashboard analytics
- To process and store incident reports with location and photo evidence
- To authenticate users and maintain account security
- To communicate with you about your shifts, assignments, and updates
- To generate reports and analytics for supervisors and administrators
- To improve our application and develop new features
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
4.1 Within Your Organization
Your information is shared with supervisors and administrators within your organization according to role-based access controls. Guards can only see their own data, while supervisors and administrators have access to team-wide information.
4.2 Service Providers
We may share your information with third-party service providers who assist us in:
- Cloud hosting and data storage
- Authentication and security services
- Analytics and performance monitoring
- Push notification delivery
4.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
4.4 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- End-to-end encryption for data transmission
- Secure authentication using industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls and role-based permissions
- Encrypted data storage in secure cloud infrastructure
- Regular backups and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Account information: Retained while your account is active and for up to 2 years after account closure
- Attendance records: Retained for 5 years for compliance and payroll purposes
- Patrol data and reports: Retained for 3 years for security and audit purposes
- Location history: Retained for 1 year unless required longer for incident investigations
- Photos and media: Retained according to report retention periods
After the retention period expires, we securely delete or anonymize your personal information.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your personal information
- Withdraw Consent: Withdraw consent where we rely on consent for processing
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. Account Deletion
You have the right to request deletion of your account and all associated personal data at any time.
8.1 How to Request Account Deletion
You can request account deletion through the following methods:
- Online Form: Visit satpampro.id/account-deletion and submit a deletion request
- Email: Send a request to [email protected] with your name, email, and phone number
- In-App: Contact your supervisor or administrator to initiate the deletion process
8.2 Deletion Timeline
Once we receive your deletion request:
- We will verify your identity to prevent unauthorized deletions
- Your account will be deactivated immediately
- All personal data will be permanently deleted within 30 days
- You will receive confirmation via email once deletion is complete
8.3 Data Retained After Deletion
Some data may be retained for legal and compliance purposes:
- Payroll and attendance records may be retained for up to 5 years as required by employment law
- Incident reports related to security events may be retained for 3 years for audit purposes
- Financial transaction records may be retained as required by tax regulations
- Anonymized analytics data that cannot be linked back to you
All retained data will be securely stored and only accessible to authorized personnel for the specific legal purposes.
9. Location Services
Our app requires location services to function properly. You can control location permissions through your device settings:
- Allow all the time: Enables background location tracking during shifts
- Allow only while using the app: Location tracked only when app is open
- Deny: Core features like patrol tracking and attendance verification will not work
We collect location data only during active shifts and for work-related purposes. Location tracking can be paused when you clock out.
10. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app and on this page
- Updating the "Last updated" date at the top of this policy
- Sending you a notification for material changes
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
14. Compliance
We are committed to complying with applicable data protection laws and regulations, including but not limited to GDPR (for European users) and other local privacy laws. Our practices are designed to ensure lawful, fair, and transparent processing of personal information.